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The First Power Battery Industry After-sales Service Specification drafted by EVE was released

2021.07.15

EVE always adheres to the goal of providing high-quality and efficient after-sales service, establishes and improves after-sales service network system and intelligent after-sales service management process, and provides customers with a full range of after-sales service needs.


Recently, the standard of Power Battery Industry After-sales Service Requirements, initiated by the China Business Federation and drafted by EVE and other units, has been implemented nationwide. This standard is the first service standard in the power battery industry, aiming at regulating the service behavior of the power battery industry and helping enterprises to improve the service level.


By focusing on the resource construction, personnel requirements, delivery service, old parts recovery, service quality assurance, etc., the standard establishes for the first time a relatively complete industry specification in the field of the power battery after-sales service, which fills in the gap in service specification in the subdivisions, and makes service behavior more standardized and evaluable.


At the same time, the standard also appended the Power Battery Equipment Maintenance Operation Specification, which stipulates the relevant service operation safety and technical requirements of power battery equipment, and provides detailed after-sales service operation guidance.


EVE always adheres to the goal of providing high-quality and efficient after-sales service, establishes and improves after-sales service network system and intelligent after-sales service management process, and provides customers with a full range of after-sales service needs.


EVE acquired the seven-star after-sales service certification in 2020 and passed the supervision and examination in 2021; has established a complete after-sales service system. It is planned to build 100+ after-sales service stations by 2022, covering major first and second tier cities in eight regions in China.


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